FAQ

# Frequently Asked Questions

## Shipping & Delivery

**Q: Do you offer free shipping?**
A: Yes! Free worldwide shipping on all orders.

**Q: How long does delivery take?**
A: 7-15 business days depending on your location.

**Q: Do you ship internationally?**
A: Yes, we ship worldwide.

## Returns & Refunds

**Q: What's your return policy?**
A: 30-day money-back guarantee. If you're not satisfied, return for full refund.

**Q: How do I return a product?**
A: Contact us at berllayoga.com. We'll send return instructions.

**Q: When will I get my refund?**
A: Refunds process within 5-7 business days after we receive your return.

## Product Information

**Q: What material are the mats made from?**
A: Premium TPE (Thermoplastic Elastomer) - eco-friendly, non-toxic, latex-free.

**Q: What's the mat thickness?**
A: 6mm - perfect balance of cushioning and stability.

**Q: Are the mats suitable for hot yoga?**
A: Yes! Non-slip surface works great even when wet.

**Q: How do I clean my mat?**
A: Wipe with damp cloth and mild soap. Air dry. Do not machine wash.

## Payment & Security

**Q: What payment methods do you accept?**
A: PayPal, credit/debit cards (Visa, Mastercard, Amex). All payments are secure and encrypted.

**Q: Is my payment information safe?**
A: Yes. We use SSL encryption and never store your card details.

## Contact

**Q: How can I reach customer support?**
A: Email us at berllayoga.com or use our contact form. We respond within 24 hours.